How To Write A Great Support Ticket

Posted by Ashley Fenlon on Aug 25, 2016 9:46:09 AM

Miscommunication is an inevitable part of life.

As humans beings, we all sometimes struggle with getting our point across effectively - the more complex the subject matter, the more communication tends to break down.

When it comes to writing something as important as a support ticket, many people are at a loss as to what they should include, and how to communicate a technical issue to their IT support team.  

Thankfully, there are certain guidelines you can follow which prevent much of the back-and-forth that adds time and frustration to the entire process. 

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Topics: B2B e-Commerce

Employee Spotlight: Ray Scarborough

Posted by Ashley Fenlon on Aug 22, 2016 9:30:00 AM

 

Ray Scarborough has been with the company as a Sales Consultant for a mere 4 months, and in that short time has already had the privilege of ringing that famous Website Pipeline bell. Every day since then, he has been chasing the dragon, putting his heart and soul into one day hearing that glorious bell ring again. 

As one of the newer additions to our Sales team, he spends much of his time learning about the Website Pipeline product offering, and making sure he knows the answers to any questions our potential customers might have. He does, however, have an edge over other newcomers; he is a veteran of the ERP industry, having started one of the first Microsoft Dynamics reseller agencies in South Carolina in 2002.

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Topics: Culture, Employee Features

Website Pipeline Receives 6th Consecutive Inc5000 Recognition

Posted by Ashley Fenlon on Aug 19, 2016 2:45:21 PM

Website Pipeline, the market leader in ERP-integrated e-commerce, announced that the company has been named to Inc. Magazine's "Inc. 5000" list of the fastest-growing private companies in America.

This is the sixth consecutive year that Website Pipeline has made the Inc. 5000 list.

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Topics: Company News

Employee Spotlight: Nate Henderson

Posted by Ashley Fenlon on Aug 15, 2016 11:25:44 AM

 

Nate Henderson's official title at Website Pipeline is Network Administrator. Throughout the office, however, he is better known as "the guy who fixes everything". There are a couple of things more in his wheel-house than others - such as computer maintenance, computer building, device support, and anything audio/visual - but he is always ready and willing to take on anything we throw his way.

His willingness to help with things that are beyond the normal scope of his duties is commendable, and for those of us who rely on him to keep our computers from crashing and bursting into flames on a daily basis, he is essential.

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Topics: Culture, Employee Features

2016 SC Fastest Growing 25 Companies Includes Website Pipeline

Posted by Ashley Fenlon on Aug 12, 2016 9:11:20 AM

Every year, South Carolina's Fastest Growing Companies announces its ranking of the Palmetto State's 25 most dynamic and successful companies, and, for the second year in a row, Website Pipeline has been recognized as a part of this prestigious group.

Now in its 15th year, this competition recognizes the achievements of top-performing private and publicly-owned companies that have contributed to South Carolina's economy through exceptional increases in revenues and employment.

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Topics: Company News

Website Pipeline Hires Steve Norton As CFO

Posted by Ted Goudie on Aug 10, 2016 10:00:00 AM

Our First CFO!

Steve Norton recently joined the Website Pipeline team as our Chief Financial Officer (“CFO”). He brings with him many years of financial and operational experience, including over 10 years as the CFO of both publicly-traded and privately-held software businesses.

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Topics: Company News

Website Pipeline Goes To Sage Summit 2016 in Chicago

Posted by Ashley Fenlon on Aug 9, 2016 9:30:00 AM


So we went to Sage Summit.

...and it was awesome. 

Not only did we get to attend some extremely beneficial and educational sessions, but we also got to spend time with a multitude of our longtime customers, partners, and friends.

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Topics: Culture, Company News

Employee Spotlight: Charles Tennent

Posted by Ashley Fenlon on Aug 8, 2016 10:00:00 AM

 

Charles Tennent is a technical Project Manager at Website Pipeline, with more than 2 years experience working hand-in-hand with mid-sized businesses to implement ERP-integrated websites. Prior to that, he was a mainstay in the IT world, with a focus on custom software development and technical solutions withinin a multitude of roles.

As a project management team lead, Charles works closely with our newest customers to ensure the implementation of their site runs smoothly and efficiently. He is responsible for coordinating all elements of a new website from sale to launch, and making sure our customers are 100% satisfied with the end product. 

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Topics: Culture, Employee Features

Employee Spotlight: Brian Seidel

Posted by Ashley Fenlon on Jul 18, 2016 10:30:00 AM

Brian Seidel’s official title is CEO of Website Pipeline - but whatever you think you know about what a CEO does, you can throw that right out the window.

Of course there’s the standard balancing of employee time and cash assets, the strategizing ways to get, keep, and grow customers, and the day-to-day management of employees.

But Seidel isn’t like other CEOs. He doesn’t wear a suit and tie to work. He doesn’t oversee his business dealings from afar. He gets his hands dirty and works hard to keep the momentum of Website Pipeline going strong.

As many employees will tell you, middle of the night emails are not uncommon. Usually accompanied by hand written diagrams and innumerable bullet points.

In 1999, he was one of three who set off to start a business together, and today the company is one of the fastest growing tech companies in North America.

As everyone in the company inevitably has to endure, we’ve torn him away from his busy schedule, sat him down, and picked his brain for your reading pleasure. Enjoy.

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Topics: Culture, Employee Features

Sage Summit 2016 Presentations

Posted by Ted Goudie on Jul 15, 2016 9:00:00 AM

This year, we'll again be presenting at Sage Summit 2016 in Chicago. See below for details on presentations from Brian Seidel and Don Martin - and then add them to your Sage Summit agenda!

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Topics: Sage ERP, Company News